So, an org is working. In their silos — whether emails, cabins, phone extensions, buildings or continents.
But where is the org. It’s in its flow of work. As it happens. And for most layers, there’s no way to see the flow of work.
There is just abstraction of work through statistics that get reported in MIS. A lot lost in translation.
So what we do is insert a simplest layer on top with which the org emails & phones plug. Now whole org is on this layer, but everyone can see everyone, to the extent they want to be seen or shown.
And the fact of visibility creates responsibility.